Continuing a tradition of excellence since 1670
Customer Service
Here at James Gibbons Format, we strive for excellence. Customer relationships are very important to us both in the UK and Internationally. Please do get in touch if there is anything you need. Our friendly, knowledgeable team are on hand to help you; as are our overseas partners, selected specifically by us.
Our core focus is to understand how architects, consultants and clients intend their buildings to function; and how end-users are ultimately going to benefit from it.
We are available for the duration of the project from initial consultation through to ironmongery scheduling, delivery and aftercare.


- Purpose built office, warehouse and trade centre
- Full UK and International coverage from our UK office and our exclusive Overseas Distributors
- Detailed scheduling service from drawings and specifications
- Pictorial schedules and data sheets specific for each project
- Master Key control systems uniquely developed for each new project and upgrades for many/most of our existing project portfolio (spanning 40+ years)
- Qualified Guild of Architectural Ironmongery Employees to consult for guidance and technical support
- Own transport covering regular routes in UK
- Site visits and project meetings UK and Overseas can be arranged
- Large stock levels
- Door set project packing available
- Diverse range of products to compliment the core range of Architectural Ironmongery
- Overseas shipping advice and consultation available
- Part of the Newship Group of companies



